Book supplier products and services

This course develops the skills and knowledge required to coordinate supplier products and services, manage customer bookings, and maintain accurate booking and financial records within the travel and tourism industry.

Key Learning Outcomes

• Manage customer booking files and maintain accurate records.
• Identify customer requirements and match them with suitable supplier services.
• Process, confirm, and monitor bookings using industry reservation systems.
• Handle payments, invoices, amendments, and cancellations efficiently.
• Apply customer service, confidentiality, and industry compliance requirements.